For Bouygues Immobilier, customer support and satisfaction are more than just a commitment: they are a strategic priority. A dedicated customer relations department was created in 2010. All the resources and procedures made available to customers were also redefined. Now, Bouygues Immobilier's customers benefit from personalised support from reservation to handover of their property.
A dedicated Customer Advisor
The Bouygues Immobilier Customer Advisor is the customer's single contact person, guiding them and informing them through the 12 key stages of their project, from the introductory meeting to the lifting of reserves after delivery, including formal acquisition of the property before a notary, site visits and the first co-owners' meeting. With 35 branches nationwide, Bouygues Immobilier is never very far from its customers.
In addition to regular meetings with their Customer Advisor, future owners are regularly provided with information about the progress of the project. If their advisor cannot answer their queries on the spot, a call centre can take their request. A regular newsletter including photographs and commentary keeps them up to date and the Bouygues Immobilier website also provides regular tracking of ongoing projects.
Raising awareness of low-energy buildings
Supporting customers also means helping them to make the most of their BBC-Effinergie® low-energy home. Bouygues Immobilier provides each owner with a low-energy building guide at the same time as the keys to their new property.
owner of an apartment in the Château Blanc residence to the north-west of Paris
About a year went by between our first meeting with Bouygues Immobilier, the sale agreement and the day we got our apartment. Relations with the people we had to see were easy. Apart from the practical questions we were able to ask directly, we received five personal letters telling us how the work was getting on.